Customer Success Associate- Sales

Responsibilities:

• Drive expansion and adoption of our software and services.
• Manage the onboarding process for each new customer, from technical evaluation onwards
• Assist the sales team in driving and managing renewals.
• Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.
• Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
• Assist in timely Collections from Customers
• Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
• Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

Requirements:

• 3+ Years of experience in a customer success or customer services role
• BBA required. MBA Preferred.
• Passion for Data and Fintech with attention to detail
• Female candidates encouraged to Apply

Salary: 75k-125k