• Full Time
  • Lahore

Perks HR

Job Description

Responsibilities:

  • Respond to customer inquiries via phone, email, chat, and other channels in a timely and professional manner.
  • Accurately diagnose and resolve customer issues, escalating complex problems as needed.
  • Provide clear and concise instructions and explanations to customers in a friendly and helpful manner.
  • Gather and document customer feedback to identify areas for improvement.
  • Proactively identify and suggest solutions to potential customer issues.
  • Maintain accurate records of customer interactions and ensure data confidentiality.
  • Contribute to a positive and supportive team environment.

Requirements:

  • 1 – 2 years of experience in customer support and Excellent communication and interpersonal skills, both written and verbal.
  • Ability to listen actively and understand customer needs and concerns.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Strong time management and organizational skills.
  • Proficient in using computers and various software applications.
  • Customer service experience preferred.
  • Knowledge of our industry or products/services a plus.
  • Positive and friendly attitude.

Salary Range: 35k

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