Perks HR Pvt. Ltd.
Perk HR is looking for a talented, qualified, and highly motivated individual for the role of Helpdesk Manager in the Information Technology Department.
Manage the help desk team and evaluate the performance
Ensure timely logging and resolution of complaints
Inventory management and tracking of all IT related assets
Setting up video conferencing for board/executive-level meetings
Providing day to day support to top board members and top executives
Recruit, train, and support help desk representatives and technicians
Contribute to improving help desk support by actively responding to queries and handling complaints
Establish best practices through the entire technical support process
Follow up with customers to identify areas of improvement
Develop daily, weekly and monthly reports on the help desk team’s productivity
Provide customer feedback to the appropriate internal teams, like system admins, network admins
Inter-Department Coordination to facilitate the users
Manage and track customer complaints on the IT help desk system
Problem diagnostic, installation, troubleshooting of (Desktops, Laptops, Printers, Scanner, Network, Wireless, IP
phones, Operating Systems, Software, Antivirus)
Any other task assigned by Line Manager.
In-depth knowledge of hardware and software.
Up-to-date knowledge of the latest IT and software trends.
Strong customer service ethos.
Ability to work well with people.
Strong communications skills.
Preferred Education, Experience, and Certifications
Bachelors in (Information Technology/ Computer Science / Computer Engineering)
4+ years of experience handling IT Helpdesk
Relevant training and certifications will be an added advantage
To apply for this job email your details to email@example.com