Perks HR Pvt. Ltd.

Job description

Perk HR is looking for a talented, qualified, and highly motivated individual for the role of Helpdesk Manager in the Information Technology Department.

Key Responsibilities:
 Manage the help desk team and evaluate the performance
 Ensure timely logging and resolution of complaints
 Inventory management and tracking of all IT related assets
 Setting up video conferencing for board/executive-level meetings
 Providing day to day support to top board members and top executives
 Recruit, train, and support help desk representatives and technicians
 Contribute to improving help desk support by actively responding to queries and handling complaints
 Establish best practices through the entire technical support process
 Follow up with customers to identify areas of improvement
 Develop daily, weekly and monthly reports on the help desk team’s productivity
 Provide customer feedback to the appropriate internal teams, like system admins, network admins
 Inter-Department Coordination to facilitate the users
 Manage and track customer complaints on the IT help desk system
 Problem diagnostic, installation, troubleshooting of (Desktops, Laptops, Printers, Scanner, Network, Wireless, IP
phones, Operating Systems, Software, Antivirus)
 Any other task assigned by Line Manager.

Required Skills:
 In-depth knowledge of hardware and software.
 Up-to-date knowledge of the latest IT and software trends.
 Strong customer service ethos.
 Ability to work well with people.
 Strong communications skills.

Preferred Education, Experience, and Certifications
 Bachelors in (Information Technology/ Computer Science / Computer Engineering)
 4+ years of experience handling IT Helpdesk
 Relevant training and certifications will be an added advantage

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